Privacy Policy

Business Name: Aussie Bake Craft
Website: www.dailyplatego.com
Contact Email: info@dailyplatego.com
Business Address: 40 Windermere Street, Norville, QLD 4670, Australia

At Aussie Bake Craft, we value the trust you place in us when you visit our website, browse our baking products or place an order. We understand that shopping online involves sharing personal information, and we believe that information should be handled carefully, transparently and responsibly.

This Privacy Policy explains how personal information may be collected, used, stored and disclosed when you interact with www.dailyplatego.com. It also explains how you can contact us about your information and raise a privacy concern.

1. Application of This Policy

This policy applies to personal information collected through:

• Your visits to www.dailyplatego.com.

• Purchases of cake decorating tools, piping accessories, baking moulds and related products.

• Customer service enquiries and communications.

• Order processing, payment administration and delivery arrangements.

• Return, refund and product support requests.

• Marketing subscriptions and other interactions with our online store.

This policy should be read together with any additional privacy notice presented when you use a particular website feature or third-party service.

2. Personal Information We May Collect

The information collected depends on how you use our website and the services you choose to access.

Contact and delivery information

This may include your name, email address, telephone number if supplied, billing address and delivery address.

Order and transaction information

When you place an order, we may collect information such as:

• Order number and purchase date.

• Products selected and quantities purchased.

• Order value and applicable shipping charges.

• Billing and delivery details.

• Payment status and transaction references.

• Dispatch, delivery and order history.

Payment-related information

Payments may be processed by third-party payment service providers. We may receive information such as a payment confirmation, transaction reference, payment status or limited payment details made available by the provider.

We do not intend to collect full payment card details through ordinary customer service emails. Please do not send your full card number, card security code, account password or other sensitive payment credentials to us by email.

Customer communications

If you contact us, we may retain the information you provide so that we can respond to your enquiry and maintain a record of the matter. This may include questions about product sizes, decorating accessories, baking mould compatibility, order status, delivery problems or return requests.

If you voluntarily send photographs or videos to demonstrate a product issue, those files may also be retained as part of the relevant customer service record.

Technical and website information

Depending on the website platform and technologies enabled, technical information may be collected when you visit our website. This may include your IP address, browser type, device information, pages visited, referral information, approximate location derived from technical data and interactions with website features.

3. How We Collect Information

Personal information may be collected:

• Directly from you when you place an order or complete a checkout form.

• When you subscribe to marketing communications.

• When you contact our customer support team.

• When you submit a return, refund or product enquiry.

• Automatically through cookies and similar technologies, where enabled.

• Through service providers involved in payment processing, website operation or order fulfilment, where they lawfully provide relevant information to us.

We aim to collect information that is reasonably necessary for the relevant business purpose.

4. How We Use Personal Information

Aussie Bake Craft may use personal information for purposes including:

Order administration: To receive, process, confirm and manage purchases made through our website.

Payment processing: To facilitate payment verification and maintain transaction records.

Delivery and fulfilment: To provide the information needed to prepare and deliver your order.

Customer support: To answer questions, investigate concerns and assist with order-related issues.

Returns and refunds: To assess return requests, review product problems and arrange appropriate remedies.

Website operation: To maintain website functionality, troubleshoot technical problems and improve the shopping experience.

Security and fraud prevention: To help identify suspicious transactions, unauthorised activity or misuse of our website.

Business administration: To maintain records and meet applicable accounting, legal and regulatory obligations.

Marketing: To send promotional messages where permitted by law and where any required consent has been obtained.

We do not intend to use personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

5. Cookies and Similar Technologies

Our website platform and any third-party services enabled on the store may use cookies, pixels, tags or similar technologies.

These technologies may be used to:

• Support essential website functions.

• Maintain shopping cart and checkout activity.

• Remember certain preferences.

• Improve website performance and security.

• Understand general visitor activity.

• Measure marketing or advertising performance, where applicable.

The exact technologies used depend on the website platform, applications and integrations active at the time of your visit.

You may manage or disable cookies through your browser settings. However, blocking certain cookies may affect the operation of the website, including shopping cart or checkout functions.

6. Disclosure of Personal Information

We may share relevant personal information with third parties where reasonably necessary to operate our store, provide services or meet legal obligations.

Depending on the services actually used by our business, these parties may include:

E-commerce and website providers: Providers that host or support our online store, checkout and order management systems.

Payment service providers: Providers that process payments, verify transactions or assist with fraud prevention.

Delivery and fulfilment providers: Carriers, logistics companies or fulfilment partners that require delivery details to transport an order.

Customer communication providers: Services used to send transactional emails or manage customer enquiries.

Analytics and technical providers: Providers that assist with website performance, security or visitor measurement, where enabled.

Professional advisers and authorities: Legal, accounting, regulatory or government bodies where disclosure is reasonably necessary or required by law.

We aim to disclose only the information reasonably needed for the relevant purpose.

7. Overseas Disclosure

Some website, hosting, payment, communication or technology providers may process personal information outside Australia.

Where the Privacy Act 1988 (Cth) applies, overseas disclosures must be handled consistently with the applicable requirements, including Australian Privacy Principle 8 where relevant.

The countries in which information may be processed depend on the providers and services used by the store. Customers should also review the privacy information provided by third-party payment and service providers when using their services.

8. Data Security

We take reasonable steps appropriate to the circumstances to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems available to our business, safeguards may include restricted account access, appropriate permissions, secure website connections and security measures provided by our service providers.

No online system or electronic storage method can be guaranteed to be completely secure. You should protect your email account and passwords and avoid sending sensitive payment information through ordinary email.

9. Retention and Disposal of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, financial records, dispute resolution and legal compliance.

When information is no longer required, we may take reasonable steps to securely delete it, destroy it or de-identify it, subject to any applicable legal retention requirements.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To help us locate your records, please include your name, order number if relevant and a description of the information you would like to access or correct.

We may need to verify your identity before responding. Requests will be handled in accordance with applicable privacy laws and any permitted exceptions.

11. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send information about products, promotions, new baking accessories and store updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at info@dailyplatego.com.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order, delivery, refund request or customer service matter.

12. Third-Party Websites

Our website may contain links to external websites or services. These websites operate independently and may have their own privacy policies, terms and data handling practices.

Aussie Bake Craft does not control the privacy practices of external websites that we do not operate. We recommend reviewing their privacy notices before submitting personal information to them.

13. Privacy Complaints

If you believe that we have handled your personal information improperly, please contact us at info@dailyplatego.com.

Please provide a description of your concern, the relevant circumstances and the outcome you are seeking. We will review the matter and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

14. Australian Privacy Law

This policy is intended to support transparent and responsible privacy practices in Australia.

The Privacy Act 1988 (Cth) and Australian Privacy Principles apply to organisations and businesses covered by that legislation. Some small businesses with an annual turnover of AUD $3 million or less may be exempt, although statutory exceptions apply to certain businesses and activities. A small business may also choose to opt in to Privacy Act coverage.

Aussie Bake Craft does not assume that every Privacy Act obligation necessarily applies to its particular business structure. Any applicable statutory privacy obligations take precedence over this policy.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The latest version will be published on www.dailyplatego.com. We encourage visitors and customers to review the policy periodically.

16. Contact Us

For privacy questions, access requests, correction requests or complaints, contact:

Aussie Bake Craft
Email: info@dailyplatego.com
Website: www.dailyplatego.com
Business Address: 40 Windermere Street, Norville, QLD 4670, Australia