Return and Refund Policy

Business Name: Aussie Bake Craft
Website: www.dailyplatego.com
Customer Support Email: info@dailyplatego.com
Business Address: 40 Windermere Street, Norville, QLD 4670, Australia

At Aussie Bake Craft, we believe that creating something special in the kitchen should be an enjoyable experience. From decorating a celebration cake with piping tools to shaping homemade treats with baking moulds, the right equipment can make every baking project more rewarding.

We want you to feel confident when shopping with us. If an item does not meet your expectations, arrives damaged or is different from what you ordered, this policy explains how to contact us and what options may be available.

This policy operates alongside your rights under the Australian Consumer Law. It does not replace, restrict or remove any statutory consumer rights.

1. Australian Consumer Law and Your Consumer Rights

Aussie Bake Craft complies with the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Under the ACL, products sold to Australian consumers must meet applicable consumer guarantees. Among other things, goods must:

• Be of acceptable quality, taking into account their nature, price and other relevant circumstances.

• Be fit for any purpose that the customer has made known and that the seller has accepted.

• Match their description, packaging and any applicable demonstration model or sample.

• Correspond with any express claims or promises made about their characteristics or performance.

• Be free from defects that would make them unacceptable under the consumer guarantees.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature of the problem.

For a major failure, you will generally be entitled to choose between a refund and a replacement. For a minor failure that can be remedied, Aussie Bake Craft may have the opportunity to provide an appropriate remedy within a reasonable time.

Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under Australian law.

2. Change-of-Mind Returns

We understand that a baking tool may not always be the perfect fit for your kitchen, decorating style or intended project.

In addition to your statutory rights, Aussie Bake Craft offers a voluntary change-of-mind return period of 30 days from the date you receive your order.

To qualify for this voluntary return option, the product must:

• Be unused and in its original condition.

• Be clean, dry and free from food, icing, batter, grease or other residue.

• Show no signs of use, damage, alteration or excessive handling.

• Include all supplied accessories, components and parts.

• Be returned in suitable protective packaging.

• Be accompanied by reasonable proof of purchase, such as an order confirmation or receipt.

For hygiene and product-condition reasons, our voluntary change-of-mind return option generally does not cover piping tips, decorating tools, baking moulds or other food-contact products that have been used, filled, washed or otherwise put into service.

Opening a package to inspect an item does not automatically remove your rights under the Australian Consumer Law. These conditions apply to our voluntary change-of-mind offer and do not prevent you from seeking a statutory remedy for a faulty, unsafe or misdescribed product.

3. Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, incomplete or different from the product described on our website, contact us as soon as reasonably possible.

Examples may include:

• A piping nozzle that is bent, cracked or unable to perform its ordinary intended function.

• A piping bag with a defect that prevents normal use.

• A cake decorating accessory with a missing or damaged component.

• A baking mould that arrives cracked, warped or otherwise damaged.

• A product that materially differs from its advertised dimensions, design or stated features.

• An item that arrives with a defect or safety issue that makes it unsuitable for its ordinary intended use.

To help us assess the issue, please email info@dailyplatego.com and provide:

1. Your order number.

2. The name of the affected product.

3. A clear explanation of the problem.

4. Photographs or a short video showing the issue, where practical.

5. Any other information reasonably needed to understand the circumstances.

We may ask for further information or arrange an inspection where appropriate. You do not need to contact the manufacturer instead of contacting us about a product purchased from Aussie Bake Craft.

If the product does not meet an applicable consumer guarantee, we will provide the remedy required by law.

4. Products That Arrive Incomplete

Some decorating and baking products may consist of several pieces, attachments or accessories.

If an advertised component is missing from your order, please contact us with your order number and a description of the missing part. Photographs of the items and packaging may help us investigate.

Where an item is confirmed to be incomplete, we will consider an appropriate solution, such as supplying the missing component, replacing the product or providing another remedy where required by the Australian Consumer Law.

5. How to Request a Return

To begin a return or refund enquiry:

1. Email info@dailyplatego.com.

2. Include your order number and the email address used at checkout.

3. Identify the product you wish to return.

4. Explain whether your request is due to a change of mind, damage, a defect, an incorrect item or another concern.

5. Attach relevant photographs or supporting information if applicable.

6. Wait for our response and return instructions before sending the item.

Please do not send a parcel to our business address unless we have confirmed in writing that it is the correct return destination. Our published business address is not necessarily a returns processing warehouse.

6. Return Shipping Costs

For approved voluntary change-of-mind returns, customers are responsible for the reasonable cost of returning the item to the designated return address.

Where a product fails to meet a consumer guarantee, Aussie Bake Craft will meet reasonable return costs or make suitable arrangements as required by the Australian Consumer Law.

If you have paid postage to return a product because of an eligible product failure, retain your postage receipt and provide it to us so that reasonable costs can be assessed.

7. Refunds and Processing

Where a physical return is appropriate, we will assess the returned product and the reason for the request.

If a refund is approved, it will generally be issued to the original payment method. The time it takes to appear in your account may depend on your bank, card issuer or payment provider.

Where a refund is required under the Australian Consumer Law, it will be handled in accordance with the applicable legal requirements. We will not replace a statutory refund with store credit or a voucher unless you freely agree to that alternative.

For an approved voluntary change-of-mind return, the refund will generally cover the eligible product price. Original shipping charges, where applicable, are not automatically refundable unless required by law or agreed by Aussie Bake Craft.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@dailyplatego.com and include your order number.

We will make reasonable efforts to stop an order that has not yet entered fulfilment or dispatch. Once an order has been packed or handed to a delivery provider, cancellation may no longer be possible.

If the order has already been dispatched, contact us to discuss the available options after delivery. Your statutory rights remain unaffected.

9. Items Not Eligible for Voluntary Change-of-Mind Returns

Our voluntary change-of-mind return option generally does not cover:

• Piping bags, nozzles, decorating accessories or baking moulds that have been used.

• Products with icing, batter, food, grease, stains or other residue.

• Items that have been washed, altered or damaged after delivery.

• Products with missing accessories or components.

• Items that show signs of wear or handling inconsistent with an unused product.

These conditions do not prevent a customer from exercising rights under the Australian Consumer Law. A faulty, unsafe, materially misdescribed or otherwise non-compliant product may still qualify for a statutory remedy.

10. Product Use and Care

Baking and decorating tools should be used according to their product descriptions and any instructions supplied with them.

Before using a baking mould, check the product-specific instructions for any temperature limits, oven compatibility, cleaning requirements or other restrictions. Do not assume that a mould is suitable for an oven, microwave, freezer or dishwasher unless that feature is expressly confirmed for the particular item.

Piping tips and decorating accessories may have small openings or shaped edges. Handle them carefully, clean them appropriately and store them safely after use.

Damage caused by misuse, improper storage, unauthorised modification or failure to follow supplied instructions may affect whether a particular issue qualifies as a product failure. This does not remove any statutory rights that apply.

11. Contact Us

For return requests, refund enquiries or product concerns, please contact:

Aussie Bake Craft Customer Support
Email: info@dailyplatego.com
Website: www.dailyplatego.com
Business Address: 40 Windermere Street, Norville, QLD 4670, Australia

We appreciate the opportunity to review your concern and work towards a fair resolution.

Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.